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VXML: AN ALTERNATIVE SOLUTION TO ACCESSING WEBSITE'S CONTENTS

Hashim, Mohd Hafiz (2008) VXML: AN ALTERNATIVE SOLUTION TO ACCESSING WEBSITE'S CONTENTS. Universiti Teknologi Petronas. (Unpublished)

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Abstract

Career Center Phone-based Application (CCPA) is a support tool for a career website that is developed using VoiceXML technology which allows users to access the contents of the website via phone call. The use of VoiceXML technology that connects the callers to the application via Public Switched Telephone Network (PSTN) has made the phone-based application accessible by any types of telephone, anywhere around the globe. CCP A work the same as SMS career tool that provides alternative to receive and update the website's content other than using Internet connection. However, this CCPA provides more than just receiving job alerts and applying for a job via SMS. With CCPA, the callers will have a new experience that is like "talking" with the content of the website. Here, callers may retrieve the company's profile, submit voice inquiries, authenticate/validate users for login, retrieve latest I 0 job opportunities that is available on the website and apply for a job where all are made via phone call. This is a new environment for career-based application that allows command and output presented in speech format plus, it will be the first VoiceXML-based application in Malaysia. User Centric Design (UCD) approaches has been selected to develop CCP A as it focuses on users' requirements and preferences while the Be Vocal cafe is chosen as an ASP to develop, test and host the voice application. This working CCP A has been tested using Black Box Testing on Vocal Scripter that is a real simulation of telephone. Vocal Scripter is used as it is cost free and effective plus, the application works when it runs perfectly on Vocal Scripter. Some testing using real telephones also have been conducted. As the result of this development, 5 main modules are implemented which are the general section that covers the welcome message, main menu and global help and menu links, voice inquiry section, users authentication section, job post retrieval section and job application section. In near future, the CCP A should be improved with Mixed Initiative Dialog approach that will provide a great call experience, enabled to support Malay Language and personalized to provide different and unique way of entertaining each of callers. In conclusion, this project will definitely initiate and encourage VoiceXML applications' development in Malaysia.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Sciences and Information Technology > Computer and Information Sciences
Depositing User: Users 2053 not found.
Date Deposited: 08 Nov 2013 09:43
Last Modified: 25 Jan 2017 09:45
URI: http://utpedia.utp.edu.my/id/eprint/10331

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