Welcome To UTPedia

We would like to introduce you, the new knowledge repository product called UTPedia. The UTP Electronic and Digital Intellectual Asset. It stores digitized version of thesis, final year project reports and past year examination questions.

Browse content of UTPedia using Year, Subject, Department and Author and Search for required document using Searching facilities included in UTPedia. UTPedia with full text are accessible for all registered users, whereas only the physical information and metadata can be retrieved by public users. UTPedia collaborating and connecting peoples with university’s intellectual works from anywhere.

Disclaimer - Universiti Teknologi PETRONAS shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.Best viewed using Mozilla Firefox 3 or IE 7 with resolution 1024 x 768.

FACTORS INFLUENCING CONTINUANCE USAGE INTENTION OF AIRLINE WEB SITES THROUGH A WEBSITE QUALITY EVALUA T!ON APPROACH

KHAN, HUMERA (2015) FACTORS INFLUENCING CONTINUANCE USAGE INTENTION OF AIRLINE WEB SITES THROUGH A WEBSITE QUALITY EVALUA T!ON APPROACH. PhD thesis, Universiti Teknologi PETRONAS.

[img] PDF
Restricted to Registered users only

Download (5Mb)

Abstract

The advantages of using airline websites are well documented; even then, the continuance usage intention to use airline websites is quite low compared to other information system. Evidence exists that customers long term intention to use is very important for successful adoption of information systems. The quality of website, not only depend on technological factors, but also on behavioral characteristics of customers who use it. Few studies integrate website quality evaluation with consumer behavior studies. The lack of trust and dissatisfaction of customer leads to low level continuance usage intention to use information system. However, very limited studies exist which investigate customer continuance usage intention to use airline websites.

Item Type: Thesis (PhD)
Academic Subject : Academic Department - Information Communication Technology
Subject: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Sciences and Information Technology > Computer and Information Sciences
Depositing User: Ahmad Suhairi Mohamed Lazim
Date Deposited: 22 Sep 2021 21:02
Last Modified: 22 Sep 2021 21:02
URI: http://utpedia.utp.edu.my/id/eprint/21557

Actions (login required)

View Item View Item

Document Downloads

More statistics for this item...