Experts Knowledge Sharing System In Diagnosing Proton Car Engines

The proton car engine diagnosis system provides a broad range of technical
expertise from top engines diagnosticians assembled in Proton cars to the
mechanics or foremen at all Proton dealerships. The expertise provided by the
system includes problem identification, analysis and solution. Current scenario
that happened in service centre or at any dealership workshop is they still don‟t
have a proper system to share and keep the knowledge of expertise so that the
knowledge can be reused by others as well as can be retained in the company for
future use. Experts‟ mechanics that have highly experienced skills and nonexperts
mechanics that are still new and less experienced working together in a
certain location to do services and repair any problems happened to the cars.
However, there is time when the experts are not available and the non –experts
don‟t have referees (experts) to be referred to about certain issues and then the
problems arise. When non experts do not know how to fix things correctly, thus
the mechanical faults will not being properly rectified thus leading to the
creation of another fault which will significantly cause Proton customers to
spend unnecessarily in getting their vehicle fixed. After recognising this problem
matters, study had been conducted in order to produce a proper system that can
be used as the knowledge sharing centre for the users at every level. Findings
based on the survey and interviews had gave the system developer more ideas to
further understand on the system functionalities and system development
processes. Right after the development phase, the system had been tested by the
users and the feedback was very impressive and there were few
recommendations given by the users for the system improvements.