AGENT-BASED MONITORING & MANAGEMENT SYSTEM: UNIVERSITI TEKNOLOGI PETRONAS (UTP) GRADUATE ASSISTANTSHIP CLAIM PROCESS

This project investigates the process of allowance claiming which is done monthly by
Graduate Assistants (GA) in Universiti Teknologi PETRONAS (UTP) and that
eventually leads to the development of a Web-based system called “Agent-based
Monitoring & Management System: Universiti Teknologi PETRONAS (UTP) Graduate
Assistance Claim Process” (GACMS) in order to digitalize each and every step involved
in that process. The main objective is to overcome problems such as human error,
manpower waste and inconvenience caused by the manual approach, which is currently
used. Moreover, in order to enhance system’s capability, Multiple Agent Based (MAB)
theory will be applied so that GACMS can be a smart personal assistant system that
facilitates each step in the procedure.
Prior to development, a comprehensive research was conducted within the GAs’
community to assess project’s necessity and received strong support from participants.
Furthermore, it is necessary to emphasize that the project is developed using prototyping
methodology for better alignment with dynamic change of requirements from users.
Thus, it’s believed that GACMS, once implemented, will become a helpful platform to
further boost up efficiency and productivity of allowance claiming process.