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Chauffeur Service Management System

Md Nor, Nor Ashikin (2012) Chauffeur Service Management System. Universiti Teknologi Petronas. (Unpublished)

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The purpose of this research project is to improve the business performance of the chauffeur service company specifically in Kuala Lumpur. Case study of one of the Chauffeur Service company in Kuala Lumpur called Alpha Stella Malaysia was taken where few problems had been identified such as conventional system of receive and process the reservation by the customers, chauffeur and cars details not updated, no proper client records, and no specific place to cater customer feedback to improve the service. Therefore Chauffeur Service Management System will assist the Alpha Stella in improving their business efficiency as well as to improve the quality of service that they are provided. This web based system was developed using ASP.Net with the concept of Customer Relationship Management (CRM) and Management lnformation System (MIS). The result of User Acceptance test had shown that Alpha Stella customers agree that the usage of Chauffeur Service Management System will lead towards increase in Alpha Stella business effrciency and also the retention of the loyal customers. Besides Alpha Stella's customers, Alpha Stella's workers also agree that the system will assist them in lessen the work load and reduce time consuming. Furthermore, there were two main usability testing were conducted which covered the System Usability Testing (SUS) and Generic User Interface Questionnaire (QUIS). The result had shown that Chauffeur Service Management System is easy to navigate somehow the administrator and customer service still need the help of technical person in guide them in using the system. However, they are confidence in using the system and believe the system will help them in increasing the work efficiency and productivity.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Divisions: Sciences and Information Technology > Computer and Information Sciences
Depositing User: Users 2053 not found.
Date Deposited: 08 Apr 2013 10:46
Last Modified: 25 Jan 2017 09:41
URI: http://utpedia.utp.edu.my/id/eprint/6418

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