Welcome To UTPedia

We would like to introduce you, the new knowledge repository product called UTPedia. The UTP Electronic and Digital Intellectual Asset. It stores digitized version of thesis, dissertation, final year project reports and past year examination questions.

Browse content of UTPedia using Year, Subject, Department and Author and Search for required document using Searching facilities included in UTPedia. UTPedia with full text are accessible for all registered users, whereas only the physical information and metadata can be retrieved by public users. UTPedia collaborating and connecting peoples with university’s intellectual works from anywhere.

Disclaimer - Universiti Teknologi PETRONAS shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.Best viewed using Mozilla Firefox 3 or IE 7 with resolution 1024 x 768.

Chauffeur Service Management System

Md Nor, Nor Ashikin (2012) Chauffeur Service Management System. Universiti Teknologi Petronas. (Unpublished)

[img]
Preview
PDF
Download (22Mb) | Preview

Abstract

The purpose of this research project is to improve the business performance of the chauffeur service company specifically in Kuala Lumpur. Case study of one of the Chauffeur Service company in Kuala Lumpur called Alpha Stella Malaysia was taken where few problems had been identified such as conventional system of receive and process the reservation by the customers, chauffeur and cars details not updated, no proper client records, and no specific place to cater customer feedback to improve the service. Therefore Chauffeur Service Management System will assist the Alpha Stella in improving their business efficiency as well as to improve the quality of service that they are provided. This web based system was developed using ASP.Net with the concept of Customer Relationship Management (CRM) and Management lnformation System (MIS). The result of User Acceptance test had shown that Alpha Stella customers agree that the usage of Chauffeur Service Management System will lead towards increase in Alpha Stella business effrciency and also the retention of the loyal customers. Besides Alpha Stella's customers, Alpha Stella's workers also agree that the system will assist them in lessen the work load and reduce time consuming. Furthermore, there were two main usability testing were conducted which covered the System Usability Testing (SUS) and Generic User Interface Questionnaire (QUIS). The result had shown that Chauffeur Service Management System is easy to navigate somehow the administrator and customer service still need the help of technical person in guide them in using the system. However, they are confidence in using the system and believe the system will help them in increasing the work efficiency and productivity.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: UNSPECIFIED
Divisions: Sciences and Information Technology > Computer and Information Sciences
Depositing User: Users 2053 not found.
Date Deposited: 08 Apr 2013 10:46
Last Modified: 25 Jan 2017 09:41
URI: http://utpedia.utp.edu.my/id/eprint/6418

Actions (login required)

View Item View Item

Document Downloads

More statistics for this item...