Welcome To UTPedia

We would like to introduce you, the new knowledge repository product called UTPedia. The UTP Electronic and Digital Intellectual Asset. It stores digitized version of thesis, final year project reports and past year examination questions.

Browse content of UTPedia using Year, Subject, Department and Author and Search for required document using Searching facilities included in UTPedia. UTPedia with full text are accessible for all registered users, whereas only the physical information and metadata can be retrieved by public users. UTPedia collaborating and connecting peoples with university’s intellectual works from anywhere.

Disclaimer - Universiti Teknologi PETRONAS shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.Best viewed using Mozilla Firefox 3 or IE 7 with resolution 1024 x 768.

Interactive Pre-Interview Screening System (IPSS) for High-Performance Customer Contact Workforce

Abdul Wahab, Siti Nurdiyana (2011) Interactive Pre-Interview Screening System (IPSS) for High-Performance Customer Contact Workforce. Universiti Teknologi Petronas. (Unpublished)

[img] PDF
Download (3MB)


This research and development project by the name of Interactive PreInterview Screening System (IPSS) for High-Performance Customer Contact Workforce is aimed to address the critical area in customer contacts environment and human resources management. The purpose of this project is to provide a solution system to measure candidates' capabilities at the earliest stage of recruitment process in order to shortlist them for the next stage of selection process (i.e. the interviews). This solution system must be able to automatically evaluate the candidates' capabilities to handle real working situations and respond to real-life problems, while at the same time pre-screen the candidates' soft skills (listening skills, reasoning abilities, problem solving, etc.). To develop this project, prototyping was implemented as the Software Development Life Cycle (DSLC) methodology. Prototype is a smaller scale representation of the overall system development, where user requirements are usually revised and refined. The scope of study involves the Customer Service Representative (CSR), recruitment and selection process, interface design for the end-user and simulated environment for the potential candidates to get used to. Based on the findings from unstructured interview and observation, two types of modelling diagrams were designed which are Use Case diagram and Activity diagram.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: T Technology > T Technology (General)
Divisions: Sciences and Information Technology
Depositing User: Users 2053 not found.
Date Deposited: 30 Sep 2013 16:55
Last Modified: 25 Jan 2017 09:42
URI: http://utpedia.utp.edu.my/id/eprint/7481

Actions (login required)

View Item View Item

Document Downloads

More statistics for this item...