ONLINE LIBRARY SERVICES WITH LIVE CUSTOMER SUPPORT

The popularity of Internet as it capable to handle various type of multimedia formats,
give a new face for the community to change an idea and information. Main purpose of
developing the portal is to use the information technologyand multimedia widely. Many
organizations nowadays use an internet as a medium to promote their organization and a
place to interact with the user. User can logon to an organization portal and use the
facilities provided.
Currently, the problem is the customer support services provided is not efficient enough
for the organization and for the user itself. If user has any problem regarding the portal,
they only can interact with the customer services by calling the office or send an email to
the administration of the portal. This way is not very user-friendly and user has to wait
for a long time to get the response from the organization.
In order to overcome the problem, an Online Library Services with Live Customer
Support should be developed. The objective of the project is to give online facilities to
the user to interact with an operator ofthe portal. This can enables live customer support
and visitor communication directly from the website. Provides real-time customer service
support from any computer, anywhere!
As a conclusion, Online Library Services with Live Customer Support can provide an
efficient user service by the organization.