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Wan Hashim, Wan Mahani (2004) ONLINE LIBRARY SERVICES WITH LIVE CUSTOMER SUPPORT. Universiti Teknologi Petronas. (Unpublished)

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The popularity of Internet as it capable to handle various type of multimedia formats, give a new face for the community to change an idea and information. Main purpose of developing the portal is to use the information technologyand multimedia widely. Many organizations nowadays use an internet as a medium to promote their organization and a place to interact with the user. User can logon to an organization portal and use the facilities provided. Currently, the problem is the customer support services provided is not efficient enough for the organization and for the user itself. If user has any problem regarding the portal, they only can interact with the customer services by calling the office or send an email to the administration of the portal. This way is not very user-friendly and user has to wait for a long time to get the response from the organization. In order to overcome the problem, an Online Library Services with Live Customer Support should be developed. The objective of the project is to give online facilities to the user to interact with an operator ofthe portal. This can enables live customer support and visitor communication directly from the website. Provides real-time customer service support from any computer, anywhere! As a conclusion, Online Library Services with Live Customer Support can provide an efficient user service by the organization.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Sciences and Information Technology
Depositing User: Users 2053 not found.
Date Deposited: 30 Sep 2013 16:55
Last Modified: 25 Jan 2017 09:47
URI: http://utpedia.utp.edu.my/id/eprint/7534

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