Cinema E-Ticketing Self-Service System

In a world of wide-spread technology usage, standing in a queue for half-an-hour or more
is what any customer would hate. There really isn't any enjoyment in waiting in a queue
for hours on end. Eventually customers become irritable of all that waiting they decide to
leave The Cinema E-Ticketing Self-Service Project commenced in January 2007 and its
work was completed in September 2007. The original objective of the project was to
investigate and hopefully develop a self-service ecommerce-based system in particular a
cinema self service system. The objectives of self-service systems are relative to the kind
of self-service system being created. The most common example would include many gas
stations, where the customer pumps their own gas rather than have an attendant do it. In
this context, the Cinema E-ticketing Self-Service System's specific objectives were
relative i.e. to make the system user friendly, to be easily accessible, and to provide
movie information and slots also to provide a seating schema for selection. Lastly it
should provide a payment process simulation and print a ticket. The Cinema E-ticketing
Self Service system will therefore encompass the efficiency of a self-service system. The
ticket printing functionality will give more convenience to the user.
The methodology includes the procedure identified to implement the system. The
waterfall model was used. The model carefully and gradually refines each phase of the
system's development lifecycle. These are requirements gathering, analysis, design,
development, the testing and maintenance. The report concludes with recommendations
such as: There is a need for self-service systems to be developed, to assist staff or
workers i.e. to reduce the load of work. Serious consideration must be taken into security
issues and providing consumers with some level of security should be a priority. Steps
should be taken to encourage better physical design of self-service systems. Instead of
designs that repel customers and complex interfaces. Since self service is growing
rapidly, everyone should be catered for especially the handicapped. Disabled users,
especially the blind should be considered and steps should be taken in future to adapt
self-service systems for their use. Encouragement should be given to the development of
more self-service systems, which would promote the usage of such systems by the public
in order to familiarize society with electronic commerce systems.