Online Complaints Monitoring Systems (OCMS)

The Final Year Project that is developed is The Online Complaints Monitoring Systems
(OCMS). The existing online complaints system is not reliable, slow and does not have a
clear business and customer interaction. Thus the main objective of the proposed system
is to solve the flaws and problems of the current online complaints system. And instead
create a better online complaints system in terms of its capabilities. The methodology
used is the waterfall methodology. In this methodology, analysts and users proceed in
sequence from one phase to the next. As a result, the developed system is more reliable,
faster in processing complaints and has a better business and customer relationship and
interaction and the system functionalities. Thus, the system not only should benefit the
customers, the businesses shall also benefit as they are given constructive feedback by the
customers to improve products and services. All in all, the complaint process is made
much easier, user friendly and more adaptive to today' s real world scenario.