Welcome To UTPedia

We would like to introduce you, the new knowledge repository product called UTPedia. The UTP Electronic and Digital Intellectual Asset. It stores digitized version of thesis, dissertation, final year project reports and past year examination questions.

Browse content of UTPedia using Year, Subject, Department and Author and Search for required document using Searching facilities included in UTPedia. UTPedia with full text are accessible for all registered users, whereas only the physical information and metadata can be retrieved by public users. UTPedia collaborating and connecting peoples with university’s intellectual works from anywhere.

Disclaimer - Universiti Teknologi PETRONAS shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.Best viewed using Mozilla Firefox 3 or IE 7 with resolution 1024 x 768.

Online Complaints Monitoring Systems (OCMS)

Mohammad Zafar, Rehana (2007) Online Complaints Monitoring Systems (OCMS). Universiti Teknologi PETRONAS. (Unpublished)

[img] PDF
Download (1303Kb)


The Final Year Project that is developed is The Online Complaints Monitoring Systems (OCMS). The existing online complaints system is not reliable, slow and does not have a clear business and customer interaction. Thus the main objective of the proposed system is to solve the flaws and problems of the current online complaints system. And instead create a better online complaints system in terms of its capabilities. The methodology used is the waterfall methodology. In this methodology, analysts and users proceed in sequence from one phase to the next. As a result, the developed system is more reliable, faster in processing complaints and has a better business and customer relationship and interaction and the system functionalities. Thus, the system not only should benefit the customers, the businesses shall also benefit as they are given constructive feedback by the customers to improve products and services. All in all, the complaint process is made much easier, user friendly and more adaptive to today' s real world scenario.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: T Technology > T Technology (General)
Divisions: Sciences and Information Technology
Depositing User: Users 2053 not found.
Date Deposited: 25 Oct 2013 09:08
Last Modified: 25 Jan 2017 09:45
URI: http://utpedia.utp.edu.my/id/eprint/9850

Actions (login required)

View Item View Item

Document Downloads

More statistics for this item...