Analysis of Capacity and Level of Service of Medan Kidd, Ipoh

Bus terminals are the point where the transport route starts and ends therefore it is important that
the passengers feel safe and comfortable while waiting for their destined buses. Medan KIDD
has been built since 25 years ago and has been serving the needs of the public since then. The
total population in Ipoh has increased to 702464 in 2009 and would still be increasing in years to
come. The question arises whether the current bus station is able to sustain the current capacity
of the population now. This project also includes the analysis of level of service of Medan KIDD
which involves the people's perspective and point of view. The level of service analyzed here is
not based on the transportation's level of service which usually ranges from Level of
Service A-F. The current condition of the bus station is also studied to determine the changes
that could be done to improve its current condition.
A survey questionnaire of 22 questions is conducted throughout the 7 days among 100 randomly
selected respondents in the bus station. The results obtained are projected in pie charts and bar
charts to observe the significant values. Based on the observation done, the writer is able to come
up with criteria that need to be fulfilled by the management of the bus station to ensure comfort
and safety of their passengersin the bus station. A new bus station design with a new traffic flow
is also proposed by the writer.
The survey results and findings are useful in getting the feedback from the public regarding their
views on the bus station. This would be a guideline for the management to incorporate safety,
comfort and accessibility in Medan KIDD for the needs of the public.