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THE IMPLEMENTATION OF MS ISO 9001:2000 QUALITY MANAGEMENT SYSTEM WITHIN CONSTRUCTION INDUSTRY IN MALAYSIA

Che. Azmi, Mohd. Rashdan (2008) THE IMPLEMENTATION OF MS ISO 9001:2000 QUALITY MANAGEMENT SYSTEM WITHIN CONSTRUCTION INDUSTRY IN MALAYSIA. Universiti Teknologi Petronas. (Unpublished)

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Abstract

Construction sector is well known for its poor management system and it is mainly due to the involvement of large amount of paper works. The application of the Malaysia Standard, MS ISO 9001:2000 standard series has become a common trend among the organization in quality management issue. However, the implementation ofMS ISO 9001:2000 standard series in construction industry context in Malaysia is still a small issue compared to the others issue. The objectives of this research are to examine the awareness, level of the implementation and perception towards this implementation of MS ISO 9001:2000 QMS in construction industry context in Malaysia. Survey-based methodology was applied through this study. The population sample was focused on the MS ISO certified contractor firms and non MS ISO contractor firms in the Peninsular Malaysia. The sampling method concentrated on contractor firms of Class A, B and C. A field study has been executed and surveyed using questionnaire has been carried out. In total, 39 respondents replied the questionnaire. 90% of the respondents are aware with implementation of MS ISO 9001:2000. The perception and level of practices ofMS ISO 9001:2000 QMS were also identified using the Index Average. Most of the respondents agreed to the perception as given in the questionnaire and the practices of MS ISO 9001:2000 QMS are in high extend in their business routine. As for the conclusion, all the objectives of the research were achieved whereby the awareness, perception and level of practices were identified during the study. It is hoped that the study will contribute as a step towards enhancing the extension of construction work practices within MS ISO 9001:2000 QMS in Malaysia.

Item Type: Final Year Project
Academic Subject : Academic Department - Civil Engineering - Structures, materials and construction
Subject: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Engineering > Civil
Depositing User: Users 2053 not found.
Date Deposited: 30 Sep 2013 16:55
Last Modified: 25 Jan 2017 09:45
URI: http://utpedia.utp.edu.my/id/eprint/7425

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