THE IMPLEMENTATION OF MS ISO 9001:2000 QUALITY MANAGEMENT SYSTEM WITHIN CONSTRUCTION INDUSTRY IN MALAYSIA

Construction sector is well known for its poor management system and it is mainly
due to the involvement of large amount of paper works. The application of the
Malaysia Standard, MS ISO 9001:2000 standard series has become a common trend
among the organization in quality management issue. However, the implementation
ofMS ISO 9001:2000 standard series in construction industry context in Malaysia is
still a small issue compared to the others issue. The objectives of this research are to
examine the awareness, level of the implementation and perception towards this
implementation of MS ISO 9001:2000 QMS in construction industry context in
Malaysia. Survey-based methodology was applied through this study. The population
sample was focused on the MS ISO certified contractor firms and non MS ISO
contractor firms in the Peninsular Malaysia. The sampling method concentrated on
contractor firms of Class A, B and C. A field study has been executed and surveyed
using questionnaire has been carried out. In total, 39 respondents replied the
questionnaire. 90% of the respondents are aware with implementation of MS ISO
9001:2000. The perception and level of practices ofMS ISO 9001:2000 QMS were
also identified using the Index Average. Most of the respondents agreed to the
perception as given in the questionnaire and the practices of MS ISO 9001:2000
QMS are in high extend in their business routine. As for the conclusion, all the
objectives of the research were achieved whereby the awareness, perception and
level of practices were identified during the study. It is hoped that the study will
contribute as a step towards enhancing the extension of construction work practices
within MS ISO 9001:2000 QMS in Malaysia.