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Log System for IT Support

Ahmad Zhaki, Nurul' Ain (2004) Log System for IT Support. Universiti Teknologi Petronas. (Unpublished)

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Abstract

The purpose of proceeding this project; Log System for IT Support, is to act as an online system that can be accessed by any IT client. This system provides remote support services, online reporting and manages users' complaint systematically. It was clearly noted that 'IT support field' should be seriously in concern, since it is the compliment element toward the growth of IT. Without the existing of variety support system in place, the process of IT support operation will not be balanced to support the IT growth demand. From this project, it will proceed with the idea of developing Log System for IT Support, with an extra enhancement from the existing system in market currently. This enhancement will concern on the solution of how it can help the management side of IT provider (that offers this support services) in managing the daily support. The end product is able to assign IT personnel automatically from the report received, act and respond promptly to every type of user's request, view management report and manage the daily support operation systematically in one central system. The methodology that was designed to fit this 14 weeks duration was Planning (cover all the preliminary phases), Analysis (detailed out the groundwork findings), Design (interface, system and data design), Prototyping & Testing (prototyping development and testing) and lastly end up with FYP Presentation. All in all, the systems groundwork was started with research, questionnaire and study the existing system, that really support into the idea of this enhancement. It is hoped that, the system produced will act as a system that benefit both users and support provider, in order to have the best IT support services with not onlyjust a pure online-reporting system.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Sciences and Information Technology
Depositing User: Users 2053 not found.
Date Deposited: 30 Sep 2013 16:55
Last Modified: 25 Jan 2017 09:46
URI: http://utpedia.utp.edu.my/id/eprint/7502

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