Log System for IT Support

The purpose of proceeding this project; Log System for IT Support, is to act as an
online system that can be accessed by any IT client. This system provides remote
support services, online reporting and manages users' complaint systematically. It was
clearly noted that 'IT support field' should be seriously in concern, since it is the
compliment element toward the growth of IT. Without the existing of variety support
system in place, the process of IT support operation will not be balanced to support the
IT growth demand. From this project, it will proceed with the idea of developing Log
System for IT Support, with an extra enhancement from the existing system in market
currently. This enhancement will concern on the solution of how it can help the
management side of IT provider (that offers this support services) in managing the daily
support. The end product is able to assign IT personnel automatically from the report
received, act and respond promptly to every type of user's request, view management
report and manage the daily support operation systematically in one central system. The
methodology that was designed to fit this 14 weeks duration was Planning (cover all
the preliminary phases), Analysis (detailed out the groundwork findings), Design
(interface, system and data design), Prototyping & Testing (prototyping development
and testing) and lastly end up with FYP Presentation. All in all, the systems
groundwork was started with research, questionnaire and study the existing system, that
really support into the idea of this enhancement. It is hoped that, the system produced
will act as a system that benefit both users and support provider, in order to have the
best IT support services with not onlyjust a pure online-reporting system.