Online Help Desk Development for the Residential Villages Facilities in the Campus

This report basically focuses on the University Technology PETRONAS
(UTP) Online Residential College Maintenance System. This project is aimed at
developing an online portal for the residential villages in the campus. This is an Internet
based application that can be accessed anywhere that has an active internet connection.
Registered users (students, village supervisors and maintenance staff) will be able to log
in a request for service for any of the supported facilities. These requests will be sent to
the concerned people, who are also valid users of the system, to get them resolved. It is
hoped that this project can be a projectile to make it easier for the logging in of
complaints and request regarding the facilities in the residential villages as well as
making it easier for the maintenance of the residential villages in University
Technology PETRONAS. As for the research elements of the project, it will incorporate
the study on of how this online system can help to support the workflow and
maintenance of the residential villages and also to check the successfulness of this
portal to make the maintenance process to be more organized and faster. This system
includes the functionality such as user login, information storage and retrieval, report
conformation and etc. Detailed research and information gathering has been done
throughout the semester to learn about the basis to execute this project with certain
software's and databases. The research that has been done is also included in this report
for better understanding of the purpose and requirements that are needed to undertake
this project successfully. Most of the resources that have been used are from the internet
and also from further reading in hardcopy books as well as online journals and articles.
The software prototyping methodology has been selected to better manage the task
throughout the project development given its flexibility when it comes to dealing with
changing system requirements and time management. This report presents the
background of the project which includes problem statement, objective of the project,
literature review and methodology to carry out the project. Besides that, some related
works are also provided in order to show similar works that have been carried out and
some of the technologies that can be implemented.