Droid Queue Management System: Counter Service For Queue Management System

Queue Management has been an issue for a long time in many organizations especially in
banks and government departments. Due to the growing technology nowadays, it is not only
important to provide convenience to the public consumers, but to help the person behind the
counters to manage the existing queue so that the service will be delivered efficiently and
effectively. Droid Queue Management System (DQMS) is invented to address the problem in
managing queue in the organizations thus will improve the satisfaction of the public
consumers as well as the organizations. DQMS will provide the consumers with a digital
number, instead of paper ticket number, which is synchronized with the counter system. This
study will be focusing on the organizations side on managing the queue from behind the
counters.