CLUSTERING SAFETY KNOWLEDGE WORKERS AND AUTOMATION OF INCIDENT REPORTING IN MALAYSIA

In spite of efforts by organizations to maintain safe working environments,
occupational hazards abound: lives get maimed and lost regularly. However, research
has linked incident reporting with a decrease in such unfavourable safety outcomes.
Yet, there are many incident reporting procedures, and the literature is silent on which
procedure is linked with more favourable safety outcomes. Further, literature has also
claimed that there is safety knowledge embedded in the persons and artifacts -
including incident reports - of an organization, yet there is paucity of research on how
safety knowledge flows from incident reports. Therefore, it was the aim of this study
to explore safety knowledge from incident reporting processes, to generate a
taxonomy of incident procedures and to determine the automation of incident
reporting process. A mixed-method sequential approach integrating a qualitative
approach and survey method of quantitative approach was adopted