Universiti Teknologi PETRONAS (UTP) One-Stop Centre

One-Stop Centre (OSC) application system is a web-based system that will be used for Universiti Teknologi PETRONAS (UTP) students and support staffs. It aims to replace the current traditional system by reducing direct engagement with support departments in UTP and promotes more online sessions among students and staffs. In this system, students are known as user while the staff will be known as agent. The system requires participation from both parties as one party raised an issue or in the system is known as raising a ticket and another party to attend the issue. The issue (ticket) will be closed upon agreement with both parties, meaning that the requester agree on the resolved of the issue by the agent.
The system is comprises of four departments which are finance, registry, residential village and sports & Co-q Unit. There are many services could be done with these departments including registration, booking, claims, enquiry and request permissions. The system is very transparent as each ticket raised is being recorded in the system and can be reviewed over time. The main benefits of this system is the time and energy spent for a walk-in session is conserved as it is engaging via online. Besides that, it is an interactive web system because the system requires communications interactions from sender and receiver to work successfully. Lastly, the system also will reduce the stress of the staffs in handling the students coming into the office. By having a new system which is more systematic and organized, a staff is able to process many students’ requests efficiently and this tighten the relationship between the staffs and students.