Managing Volunteers’ Experience on Flood Disaster using Storytelling

Knowledge plays a vital role in managing project. Generally, knowledge is being categorized into two: explicit and tacit. Tacit knowledge is the “know – how” knowledge that lies in expert‟s head, while explicit knowledge is written and codified knowledge. Both are long term assets to every project and putting effort to nurture them is very critical. Though so, most projects are having difficulty in sharing tacit knowledge because of its nature that prevented the knowledge from being articulated and formalized. Therefore, integrating knowledge management into project enables tacit knowledge to be captured, codified, and then shared across the project. One of the best ways in sharing tacit knowledge is using storytelling. As part of knowledge management, storytelling offers sharing of a more structured and absorbable form of tacit knowledge. This paper shares a viewpoint of knowledge sharing in flood disaster relief missions since Malaysia is no stranger to its yearly monsoon season which strikes mainly in the East Coast and northern states like Kelantan, Terengganu, and other states as well. Experience based learning is very much applied in this project. Besides that, this paper is based on the research methodology of Feature Driven Development (under Agile Development Process).