INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING

RAZALI, RAZULAIMI (2019) INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING. Doctoral thesis, Universiti Teknologi PETRONAS.

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Abstract

Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complaint handling process to rank the complaint.

Item Type: Thesis (Doctoral)
Subjects: T Technology > T Technology (General)
Departments / MOR / COE: Sciences and Information Technology
Depositing User: Mr Ahmad Suhairi Mohamed Lazim
Date Deposited: 07 Nov 2019 09:46
Last Modified: 29 Jul 2024 04:09
URI: http://utpedia.utp.edu.my/id/eprint/19984

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