Development of Web-Based Application on Real-Time Light Rail Transit (LRT) Information

Maintaining good public rail services is important to give a good user
experience to the people who use it for almost every day. Those people who lives in
the urban area of Klang Valley rely on the public rail services such as Light Rail
Transit (LRT) and Mass Rapid Transit (MRT) to move from one place to another
place. However, the current rail services are inadequate in which there might not be
enough facilities at certain stations. The basic facilities such as toilets and prayer
rooms can be seen in all stations but there are few stations that are having poor
facilities. This study is analysing the need on real time information to serve the LRT
users with better user experiences and identifying what needs to be improved by the
management to ensure the users can benefit from all the facilities they provided. The
public rails operator is not able to decide what is lack and what needs to be improved
by just observing what they see. In fact, they must analyse what customers really wants
before deciding. Few main features have been added in the web application to ensure
it can meet its objectives in providing the best platform for information rich. In
conclusion, this project is believed to help the users with travel decision making as
well as help the public train operator in providing better services to their customers.