FACTORS ASSOCIATING THE IT CAPABILITY IN HEALTHCARE SERVICES & IT'S PERCEIVED TRANSFORMATION IMPACT: AN EMPIRICAL STUDY OF THE HEALTHCARE SECTOR IN MALAYSIA

Health care providers in Malaysia are facing the challenges linking clinical
administrative processes to ensure that an effective collaboration and efficient delivery
of care are in place. The challenge is influenced by the state of the current Health
Information Technology (HIT) infrastructure & Hospital Information & Management
Systems (HIMS) deployed across hospitals in Malaysia that are typically confined
within a particular healthcare provider without any sort of sharing and integration
across other healthcare service providers and its associates. The electronic health digital
information which is currently available in major public healthcare providers is only
accessible internally resulting in duplication and access difficulty across other
healthcare providers and its associates such as insurance providers and medical research
agencies. As health Information technology rapidly evolves with large data sets, current
storage and resources needs to be relooked at, as it may potentially limit the process of
decision-making and other related healthcare activities