Validation Tool for E-government Portals in Malaysia Based on MAMPU Guideline

The importance of web usability in the new age of World Wide Web cannot
be denied. World Wide Web Consortium (W3C) organization has come out with
guideline on how the web should be to convenience of all the people including the
disable. However, web usability problem still be a pressing problem. Tons of website
published on the web does not comply with the W3C standard. In this new era,
Government is going paperless. This is the concept of E-government. It is a concept
where Government made contacts with their customers (citizens) online. With
website being the main source of communication on the web and to make sure that
this concept runs well, it is important that the E-Government websites are convenient
to the users.
Usability testing has become an important aspect of website development currently,
but most of the companies do not include usability testing in their website iteration
time whether because of the cost of hiring usability professional or the time just does
not allow them to hold a usability testing session. Thus, come the idea of automated
testing using web tools. In this study, the author will develop an automated web
usability tools specifically for Malaysia’s E-government website. The rules of
usability are referred to guideline created by Malaysian Administration,
Modernisation and Management Planning Unit (MAMPU) an organization
responsible for the modernisation of the country.
The study will help the E-government portals to achieve user friendly website hence
improving Malaysia’s position in Global E-Government ranking. The method use in
this project is rapid programming where all small functions are developed first and at
the end, the system will be combined.
The result will be the website showing all the errors in usability contained in the
website and it is up to the developer to fix the error and to maintain the website.
Finally, this project is hoped to be the first of many other evaluation tools with
greater functions ahead.