Effectiveness of Quality Planning in Construction Projects

There are four measures in measuring the success of a project which includes the cost, schedule, quality of performance and safety. Each of the factors affects the outcome of the project significantly. In order to produce a high quality production, quality planning is required. Quality planning is basically a procedure in executing outcomes that ensures all customer needs are achieved and reaches customer satisfaction. The techniques and procedures of quality planning are applied using tools that help the enhancement and development of an excellent execution. The purpose of this paper is to investigate deeper on the factors that contributes to the effectiveness of quality planning, identifying the common problems encountered in quality planning, practices and ways for improvements in quality planning for construction projects. This paper involves data collected from construction company representatives across Malaysia that are obtained through semi-structured interviews as well as questionnaire distributions. According to the literature review, quality planning benefits both company and clients, where by it increases profitability, minimizes avoidable cost, increases effectiveness and competitiveness, completion on time, cost within budget and performance guaranteed. All of the resources usage can be optimized to deliver even higher profit margin without jeopardizing the quality of the end product. It benefits the construction industry to attain a better perception of project purposes, to develop good organization of the operation, eliminate or reduce improbability, and provide a basis for monitoring and controlling work.