The Development of UTPiFAQ.COM Using Frequently Asked Question Management System (FAQMaS) for Internship Personnel

The industrial internship program is a course set by the administration of university as
part of the curricular structure to expose the student with the real situation and
requirement of the industry. Along the course period, there are processes and procedure
that intern need to follow. The problem starts when intern facing same issue and
everyone is asking the same thing. As the main reference point, the Centre for Student
Internship, Mobility and Adjunct Lectureship (CSIMAL) is being asked with the same
question by multiple interns. Unfortunately, this has created a redundancy in the effort to
solve the same issue all over again. Therefore, to avoid redundancy, Industrial Internship
Frequently Asked Question Management System (FAQMaS) is developed. The
FAQMaS is built on the basis of providing a platform or medium for common questions
and answer related to the internship process. By collecting the questions and answers,
the web application will assist the CSIMAL staff and UTP lecturer in providing direct
and quick answer without the need to personally contact the staff. The development of
FAQMaS involves survey and interview session with the related user, both intern and
staff. With the input and data from these users will then convert into the building of
prototype of the application. In additional, the FAQMaS will adopt the taxonomy
concept in managing questions regarding internship and provide answers following
CSIMAL standard. Accessible via internet, the web application will serve intern and
other personnel who require information without creating redundant issue on the
CSIMAL staff and UTP’s lecturer. It is believed to serve the user much faster and
reliable in the search for information instead of fully depending on staffs which tight to
other responsibilities.