Insurance Management System for Fresh Graduates Using Web Based Decision Support System (DSS)

Buying an insurance is not as easy as it seems because it involves measurements of personal lifestyles, preferences, needs, and financial condition. One of the problem is that even insurance information is everywhere, seldom there are people who can adequately make use of the information to purchase a suitable policy. Furthermore, high similarity of different insurance products and services compress the scope of buying a really differentiated and suitable insurance policy for an individual. In this study, integration of Web Based and decision support system are employed to develop an Insurance Management System for enabling all fresh graduates from all states of Malaysia to use it for facilitating insurance buying process. Its main target users are fresh graduates between the age of 23 and 30 who are found lacking of insurance literacy. Of all types of insurance in the market, the system will focus specifically in helping the fresh graduates to buy individual personal accident, private car and private motorcycle insurance policies offered by insurance companies in Malaysian insurance market. The Insurance Management System is a system that is able to capture user's information such as income, lifestyle, travel preferences, family members, age of car or motorcycle owned and others factor by prompting three different and separate set of questions for the respective insurance categories of personal accident, car and motorcycle. The user will need to fill in the questions for the category(ies) of insurance he/ she wishes to purchase in relevant web pages. Subsequently, after all the questions from personal accident, car or motorcycle are submitted to the system, the system will suggest and display the insurance product(s) which best meets the user's demands and requirements. Apart from that, comparative tables can also be found in the web system to allow the user to compare personal accident, car and motorcycle insurance benefits offered by different companies at one glance. The system will be developed according to prototype methodology where user participation in designing the system is maximum to continuously refine the system. In capturing users' satisfactions after using the system, user acceptance survey and usability testing survey were adopted. It is said that the proposed web system received positive feedbacks as demonstrated in both the surveys with a 92.5 System Usability Scale (SUS) score which signified that users are convinced by both the look and performance of the proposed system and they are keen to use the system frequently in the future.