Development of Narrate c by using Knowledge Story Construction Process Framework

This project proposes the usage of Knowledge Story Constrtrction Process
Framework and Knowledge Story Constnrction Process Model in knowledge
capturing and sharing practices within IT & Media Services (ITMS) departrnent in
Universiti Teknologi PETRONAS. Since knowledge is an asset to an organizatioru
preserving knowledge is the most important element to be focused on nowadays.
This knowledge is tacit knowledge which lies on people's mind usually based on
their experiences. Tacit knowledge is often transferred through stories and these
knowledge stories are usually not stnrctured and preserved. These stories are
commonly based on procedural, declarative and episodic knowledge. The proposed
franrework and model aims to help repackage tacit knowledge into a more struchrcd
way so that the knowledge can be hansferred effectively. The author has conductd
data gathering and analysis on the knowledge sharing prrctices as well as thc usage
of Knowledge Story Constmction Process Model within ITMS departrnent. It is
identified that storytelling is the most preferred way for knowledge sharing and the
model is efficient for knowledge capture. The development of NarrateC (stards
Narrative Constructor) which is a narrative constnrction application systern is an
initiative to preserve the knowledge as well as the platform for knowledge sharing.
Knowledge Story Construction Process Model is implemented in fte NarrateC to
help the users in structuring their knowledge stories.