MALAYSIAN M-GOVERNMENT PORTAL FOCUSING ON TRANSACTIONAL-BASED SERVICES

This report explores the prospect of mobile government (m-government), an extension of
the growing movement toward electronic government (e-government). This project will
be mainly focus on introducing and developing a new wireless application for a
government agency. Currently the available m-government application is based on the
SMS technology. The services provided are mainly just to check basic individual
information such as check status of voting or the traffic summon. The objective of this
project is to provide a single point of contact for governmental related services and
community-based information which can be access by local citizen through mobile
phone. In the first part of the project, a survey has been conducted to gather the
requirements of the project and in the same time to analyze the level of understanding
and awareness about m-government services among local citizens. At the end of this
project, all the functions of the system should be completed and a user-friendly site can
be access through GPRS. As the conclusion, m-government is reflected in the changing
pattern of public interaction with government, where increasing amounts of interactions
will be through portable ICTs. It can help make public information and government
services available "anytime, anywhere".