Agent-based FAQ

Technology and websites brings the world another alternatives in conveying information
through the global network, the Internet. A web page that adopts agent-based concepts is
able to help its users in delivering or obtaining information regarding companies'
information, products and services, knowledge or other means of information through
websites. The idea of this project is to develop an Agent-based FAQ and also to compare
an Agent-based FAQ with the Traditional FAQ. A well structured Agent-based FAQ will
allure potential websites users to use F AQ more often to ask questions in order to clarify
ambiguous or misunderstanding and to further request information regarding a websites.
A survey was conducted in seeking feedback from websites users regarding Agent-based
F AQ and Traditional F AQ. Using the Rapid Application Development-based
methodology, this project was developed iteratively by adopting the Phased
Development. The relevancy of this project was supported by the information gathered
from various acknowledge articles, journals, and researched done. This report includes
brief details regarding the development tools and languages that support the development
of the agent software and comparison of each. The selected language to develop the agent
is the open source AIML using Program D as the Java AIML interpreters, and included in
this report information of AIML concept and syntax and working with AIML file(s). This
report also explains how the AIML file(s) is being organized and stored using Knowledge
Warehouse concept. Also include step by step in downloading, installing, configuring,
and running Program D and the required application, such as Apache Tomcat Web Server
and Java RunTime Environment (JRE), for Program D to works. In conclusion this report
includes future enhancement and project continuation, and the related references.