Web Based Product Directory System for Video and Music Store

Self service system has been widely used to improve business process. In the
environment of music and video stores the usage of self service system are still minimal
as customer's need of access to the product's information been neglected. Therefore
this project is about building a usable self service system with improved functionality in
purpose to improve customer service. The scope of study for this project is focus on the
implementation of self service system in Malaysian video and music store environment
which covers its usability and functionality. The methodology for this project is focused
on delivering the most efficient system's design and content to the user. The result
proves that users are critical about the system's content while prefer the design that
easy to navigate, quick in information access, simple, and consistent.