Welcome To UTPedia

We would like to introduce you, the new knowledge repository product called UTPedia. The UTP Electronic and Digital Intellectual Asset. It stores digitized version of thesis, final year project reports and past year examination questions.

Browse content of UTPedia using Year, Subject, Department and Author and Search for required document using Searching facilities included in UTPedia. UTPedia with full text are accessible for all registered users, whereas only the physical information and metadata can be retrieved by public users. UTPedia collaborating and connecting peoples with university’s intellectual works from anywhere.

Disclaimer - Universiti Teknologi PETRONAS shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.Best viewed using Mozilla Firefox 3 or IE 7 with resolution 1024 x 768.

Problem Report Management System of IT Department, Ministry of Information - Research in Workflow Concept.

Mohd Faudzi, Mohd Faizul (2004) Problem Report Management System of IT Department, Ministry of Information - Research in Workflow Concept. Universiti Teknologi Petronas. (Unpublished)

[img] PDF
Download (1241Kb)


This project is aimed to study on current problem of problem reporting process in Ministry of Information and to propose a new system that will automate the current system. As a mean to keep this procedure orflow ofworks unchanged orsuitable with the current condition, the studyon workflowprocess is very important. The scope of reasearch will focus on current workflow and define the problems and diffilculties resulted from it. Then a new workflow will be designed to be a new Problem Report Management System (PRMS) that uses helpdesk system as a tool. The project starts with research and analysis and finally a working prototype will be developed to simulate the proposed system. The research will cover the aspect of workflow management of current system. Then the analysis will be focused on developing a new system that uses the new wrokflow that expectedly will save the time and more structured. This includes how the Knowledge Management System (KMS) and Short Messaging System (SMS) will smooth the flow of work and become more effective.

Item Type: Final Year Project
Academic Subject : Academic Department - Information Communication Technology
Subject: Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Sciences and Information Technology > Computer and Information Sciences
Depositing User: Users 2053 not found.
Date Deposited: 30 Sep 2013 16:55
Last Modified: 25 Jan 2017 09:47
URI: http://utpedia.utp.edu.my/id/eprint/7570

Actions (login required)

View Item View Item

Document Downloads

More statistics for this item...