Problem Report Management System of IT Department, Ministry of Information - Research in Workflow Concept.

This project is aimed to study on current problem of problem reporting process in
Ministry of Information and to propose a new system that will automate the current
system. As a mean to keep this procedure orflow ofworks unchanged orsuitable with
the current condition, the studyon workflowprocess is very important.
The scope of reasearch will focus on current workflow and define the problems and
diffilculties resulted from it. Then a new workflow will be designed to be a new
Problem Report Management System (PRMS) that uses helpdesk system as a tool.
The project starts with research and analysis and finally a working prototype will be
developed to simulate the proposed system. The research will cover the aspect of
workflow management of current system. Then the analysis will be focused on
developing a new system that uses the new wrokflow that expectedly will save the
time and more structured. This includes how the Knowledge Management System
(KMS) and Short Messaging System (SMS) will smooth the flow of work and
become more effective.