VOICE BASED FOR BANKING SYSTEM

The trouble with traditional banking system service resulted difficulties, latency and low
quality of service, not suitable for disable people and require extra manpower to perform
simple bank activities. The goal of this project is to build a voice recognition based system
which specifies on the banking activities element and specializes in using voice as a medium to
run bank activities via telephony network system. Three fundamental objectives were
addressed in the study. First, to develop two-way interactive program of banking system,
which use voice as importantmechanism to receive instruction and response to user. Second, it
support to first objective which to develop such a user friendly andhighsecurity voice banking
system which requires the user first logs on to the system by furnishing the assigned customer
identification number and personal identification number before user proceed for further
actions. And therefore, there must have a strong database structure development of the
application in the voice banking system that purposely to maintain the integrity of the data
stored and responds to authorized user only. For third objective, is to determine the best
programming in order to implement in telephony network system. There is a study and
architecture on how voice can be accepted, manipulated and generated by using combination
two types of programming which are Cold Fusion and VoiceXML, which is goes to the third
objective. The functions of this system is proved and demanded by user as it provides such
convenience and easy services with just use voice to transmit the instruction. Hence, this
strategy will grab large number of customers and simultaneously will generate huge profit too
to the bank institution that applies this system. It is hoping that, by developing this system it
will be a platform for next developer to host the system and can be use a large number of
customers simultaneously and efficiently.
Keyword: Voice based, telephony, combination of programming, architecture